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Robert H. Buckman,
CEO of Buckman Laboratories
’m‚ÉŠî‚­‘gD‚Ì\’z Based on the book of the same title, Mr. Buckman will discuss how to determine the organizational values that are believed in by the members of the organization and create a climate of trust that is required for a knowledge sharing culture to exist.
He will also discuss how to break down the hierarchies in a command and control structure so that you can build a knowledge-based corporate strategy. This strategy has to be customer centric where the desires of the customer determine the directions for the organization over time. By enabling the associates of the company to share their knowledge across time and space, you can move to a fast changing organization around the needs of the customer. By opening windows of opportunity for the associates of the company they can grow to be the best that they can be you can redefine the competitive equation around the knowledge that they can bring to the needs of the organization. It is through the empowerment of people to act in the face of the needs of the organization that you can move to being a Knowledge-Driven Organization.
Peter Salovey,
Dean of Yale College
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Leif Edvinsson,
Universal Network Intellectual Capital
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